Consumer

​Poles’ shopping – how do we approach shopping in the times of new normality

Deloitte shared the latest results of the “Global State of the Consumer Tracker” – its cyclical survey, which is conducted every two weeks. The company has taken a closer look at consumers in 18 countries – including Polish citizens. The report from the survey covers moods in relation to the coronavirus and consumer behaviour. ​

Safety first​

56% of Poles are worried about their own health and safety, and almost ¾ of us (71%) are worried about the health of our loved ones. Although indicators in this respect have fallen by 1 percentage point, they still remain high. ​

We are slowly moving away from buying into stock, but we are looking for opportunities ​

The number of Poles choosing to buy products for stock dropped by 3 percentage points. At the moment 38% of respondents declare this. However, if an opportunity is found and the price of the product will be attractive – more than half (51%) will decide to buy such a product, even though they had no such intention before. Bargain hunting decreases with age. 38% of 55+ people are bargain hunters, while in the 18-34 age group the result was 63%. ​

We are more willing to choose what is local​

As we get older, the willingness to buy products from local suppliers decreases. 60% of people aged 18-34 declare that in the future they plan to buy more products from local sources, even if they will be slightly more expensive, and in the older group: 55+, this indicator is 46%. Considering the general approach to local products, this indicator is 52% and remains stable in relation to the previous study. ​

We prefer to buy groceries in stationary stores​

Despite the wide range of possibilities offered by e-commerce, only 4% declare that they will do their grocery shopping online, and as much as 82% are more willing to do it in a stationary store. Compared to the previous survey, this indicator increased by 3 percentage points. Our sense of security during stationary shopping has also increased – from 45% to 54% – but it decreases with age. As many as 88% of people in the 55+ age group will decide to shop in a stationary store in the next 4 weeks, while 73% of respondents in the younger group 18-34 declared this. ​

When making e-purchases, we most often decide to buy books​

Alcohol and grocery shopping are the items that we would decide to buy online most rarely. The largest group of respondents would buy books in the next 4 weeks online (54%), while 21% of the respondents would decide to buy in stationary stores. 43% of respondents would also decide to buy electronics online, while 27% would consider buying this type of goods in stationary stores. ​

It is also a good timing to focus on promoting electronic equipment in online marketing – especially as the new school year approaches. ​\

Source: https://www2.deloitte.com/us/en/insights/industry/retail-distribution/consumer-behavior-trends-state-of-the-consumer-tracker.html ​